/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{#Header .info-wrapper #Logo{position:relative;top:initial;right:initial;width:190px;height:50px;background-color:transparent;background-repeat:no-repeat;background-size:contain;margin-right:30px}}#MainBox{position:relative;display:flex;flex-direction:column;gap:var(--gap-md);background:#F4F4F4}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{#Navigation #HeaderToolBar .logo-navbar-mobile{width:1300px;height:50px;background:url(../img/logo-horizon-ultrawide.png) no-repeat;background-size:auto;background-size:contain;position:relative;display:flex}}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{#Header .info-wrapper #Logo{position:relative;top:initial;right:initial;width:190px;height:50px;background-color:transparent;background-repeat:no-repeat;background-size:contain;margin-right:30px}}#MainBox{position:relative;display:flex;flex-direction:column;gap:var(--gap-md);background:#F4F4F4}
@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Regular.ttf) format('truetype');font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Italic.ttf) format('truetype');font-weight:400;font-style:italic;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Medium.ttf) format('truetype');font-weight:500;font-style:normal;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-SemiBold.ttf) format('truetype');font-weight:600;font-style:normal;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Bold.ttf) format('truetype');font-weight:700;font-style:normal;font-display:swap}body{font-family:'Montserrat',sans-serif;background:#f4f4f4!important}.case-description{padding:20px;background-color:#fff;border-radius:8px}#Footer{visibility:visible!important}.HappyHeader{visibility:visible!important}.back-button{justify-self:start;display:flex;align-items:center;justify-content:center;width:40px;height:40px;text-decoration:none;transition:all .2s}.back-button:hover{background:#f3f4f6;box-shadow:0 2px 8px rgba(0,0,0,.08);transform:translateY(-1px)}.back-button img{opacity:.7;transition:opacity .2s}.back-button:hover img{opacity:1}.message-sender-info .title{font-size:14px;font-weight:600;max-width:400px;color:#333;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.form-group{display:flex;flex-direction:column;gap:6px;margin-bottom:24px}.form-group label{font-size:13px;font-weight:600;color:#374151}.form-group label.required::after{content:"*";color:#374151;margin-left:2px}.form-group input,.form-group select,.form-group textarea{font-family:"Montserrat",sans-serif;padding:10px 14px;border-radius:8px;font-size:14px;color:#374151;background:#ececec;outline:none;transition:border-color .2s}.form-group textarea{min-width:-webkit-fill-available;min-height:290px}.form-group input::placeholder{color:#9ca3af}.form-group input:focus,.form-group select:focus{border-color:#f44e00}.form-group select{appearance:none;-webkit-appearance:none;background-image:url(data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E);background-repeat:no-repeat;background-position:right 12px center;padding-right:36px}.form-group .error-message{display:none;font-size:12px;color:#ef4444}.form-group.has-error .error-message{display:block}.form-group.has-error input,.form-group.has-error select{border-color:#ef4444}.file-upload-area{border:2px dashed #e0e0e0;border-radius:8px;padding:40px;text-align:center;cursor:pointer;transition:all .3s ease;background:#ececec;color:#888888}.file-upload-area img{height:48px;width:48px;margin-bottom:15px}.file-upload-area p{font-size:15px;margin-bottom:16px}.file-upload-area h4{font-size:20px;font-weight:500;margin-bottom:16px}.file-upload-area:hover{border-color:#ff8a25;background:#f5f7ff}.file-upload-area.dragover{border-color:#ff8a25;background:#e8f5e9}.navigation{bottom:0;left:0;right:0;display:flex;align-items:center;gap:12px;justify-content:flex-start}.btn-happy{display:flex;align-items:center;gap:8px;background:#fe5000;justify-content:center;color:#fff;border:none;padding:6px 52px;border-radius:8px;font-family:"Montserrat",sans-serif;font-size:14px;font-weight:500;cursor:pointer;transition:background .2s}.btn-secondary-happy{background:rgb(255,255,255);color:#333}.btn-secondary-happy:hover{background:#d0d0d0}.btn-secondary-happy:hover{box-shadow:0 2px 8px rgba(0,0,0,.08);transform:translateY(-1px);border-color:#fafafa;background:#fafafa;color:#374151}.btn-primary-happy{margin-left:auto;background:#fe5000;color:white}.btn-primary-happy:hover{box-shadow:0 2px 8px rgba(0,0,0,.08);transform:translateY(-1px);border-color:rgb(255,119,0);background:rgb(255,119,0);color:#fff}.file-item{box-shadow:0 0 20px rgba(0,0,0,.08);display:flex;justify-content:space-between;align-items:center;padding:12px;background:#ffffff;border-radius:8px;margin-bottom:8px}.file-item span{font-weight:500;font-size:14px;display:inline-flex;align-items:center;gap:8px;max-width:80%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-item span img{vertical-align:middle;height:20px;width:20px;margin-bottom:4px;flex-shrink:0}.file-list{margin-top:20px}.file-remove{cursor:pointer}.file-remove:hover{color:#c0392b}.success-icon{width:80px;height:80px;border-radius:50%;margin:0 auto 30px!important;background:#39b29d;display:flex;align-items:center;justify-content:center;margin-bottom:10px;z-index:1;animation:scaleIn .5s ease}.success-icon::after{content:"";width:20px;height:46px;border:solid #ffffff;border-width:0 5px 5px 0;transform:rotate(45deg);margin-top:-3px}.error-reply{text-align:center;display:none!important;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:100%;padding:20px}.error-reply.show{display:block!important}.error-reply h1{color:#e74c3c;margin-bottom:10px}.error-reply p{margin-top:6px;font-weight:600;color:#797979}.error-message-text{background:#fef2f2;border:1px solid #fecaca;border-radius:8px;padding:12px 16px;margin:16px auto;max-width:400px;color:#991b1b;font-size:13px;word-break:break-word}.error-actions{display:flex;gap:12px;justify-content:center;margin-top:24px;flex-wrap:wrap}.error-actions .btn-happy{display:inline-flex;align-items:center;gap:8px}.error-icon{width:80px;height:80px;border-radius:50%;margin:0 auto 30px!important;background:#e74c3c;display:flex;align-items:center;justify-content:center;margin-bottom:10px;z-index:1;animation:scaleIn .5s ease;position:relative}.error-icon::before,.error-icon::after{content:"";position:absolute;width:8px;height:40px;background:#ffffff;border-radius:4px}.error-icon::before{transform:rotate(45deg)}.error-icon::after{transform:rotate(-45deg)}@keyframes scaleIn{0%{transform:scale(0);opacity:0}100%{transform:scale(1);opacity:1}}.error-message{color:#e74c3c;font-size:14px;margin-top:4px;display:none}.error,.error input,.error select,.error textarea{border-color:#e74c3c!important}.error .error-message{display:block!important}.loading-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background:rgba(255,255,255,.95);display:none;justify-content:center;align-items:center;z-index:1000;border-radius:12px}.loading-overlay.active{display:flex}.loader1{display:flex;flex-direction:column;align-items:center;gap:20px}.loader{animation:rotate 1s infinite;height:50px;width:50px}.loader:before,.loader:after{border-radius:50%;content:"";display:block;height:20px;width:20px}.loader:before{animation:ball1 1s infinite;background-color:#fff;box-shadow:30px 0 0 #ff8a25;margin-bottom:10px}.loader:after{animation:ball2 1s infinite;background-color:#ff8a25;box-shadow:30px 0 0 #fff}@keyframes rotate{0%{transform:rotate(0deg) scale(.8)}50%{transform:rotate(360deg) scale(1.2)}100%{transform:rotate(720deg) scale(.8)}}@keyframes ball1{0%{box-shadow:30px 0 0 #ff8a25}50%{box-shadow:0 0 0 #ff8a25;margin-bottom:0;transform:translate(15px,15px)}100%{box-shadow:30px 0 0 #ff8a25;margin-bottom:10px}}@keyframes ball2{0%{box-shadow:30px 0 0 #fff}50%{box-shadow:0 0 0 #fff;margin-top:-20px;transform:translate(15px,15px)}100%{box-shadow:30px 0 0 #fff;margin-top:0}}.ticket-header{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:16px;padding:16px 0}.ticket-header-content{text-align:center}.ticket-header-right{}.ticket-status-badge.StateID-1,.ticket-status-badge.StateID-4{background-color:#5F97B4!important;color:#ffffff}.ticket-status-badge.StateID-2{background-color:#39B29D!important;color:#ffffff}.ticket-status-badge.StateID-3{background-color:#ef4444!important;color:#ffffff}.ticket-status-badge.StateID-5{background-color:#FAB63F!important;color:#ffffff}.ticket-number-btn{font-family:'Montserrat',sans-serif;display:flex;align-items:center;gap:6px;border:1px solid transparent;border-radius:8px;padding:4px 18px;font-weight:550;font-size:18px;background:#ECECEC;color:#797979;cursor:pointer}@media screen and (max-width:768px){.file-upload-area img{height:36px;width:36px;margin-bottom:10px}.file-upload-area p{font-size:10px;margin-bottom:16px}.file-upload-area h4{font-size:13px;font-weight:500;margin-bottom:16px}.btn-happy{width:100%;padding:8px 38px;font-size:13px}.ticket-number-btn{font-size:14px}}@media screen and (max-width:520px){.file-upload-area{padding:15px}.btn-happy{padding:8px 22px}}@media screen and (max-width:380px){.ticket-number-btn{padding:4px 8px;font-size:12px}#page-subtitle{font-size:larger}}
/*Copyright (C) 2001-2021 OTRS AG,https://otrs.com/Copyright (C) 2021 Znuny GmbH,https://znuny.org/This software comes with ABSOLUTELY NO WARRANTY. For details,seethe enclosed file COPYING for license information (GPL). If youdid not receive this file,see https://www.gnu.org/licenses/gpl-3.0.txt.*/@media screen,projection,tv,handheld{#Header .info-wrapper #Logo{position:relative;top:initial;right:initial;width:190px;height:50px;background-color:transparent;background-repeat:no-repeat;background-size:contain;margin-right:30px}}#MainBox{position:relative;display:flex;flex-direction:column;gap:var(--gap-md);background:#F4F4F4}
@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Regular.ttf) format('truetype');font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Italic.ttf) format('truetype');font-weight:400;font-style:italic;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Medium.ttf) format('truetype');font-weight:500;font-style:normal;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-SemiBold.ttf) format('truetype');font-weight:600;font-style:normal;font-display:swap}@font-face{font-family:'Montserrat';src:url(/znuny-web/skins/Customer/happyware/fonts/Montserrat-Bold.ttf) format('truetype');font-weight:700;font-style:normal;font-display:swap}body{font-family:'Montserrat',sans-serif;background:#f4f4f4!important}.case-description{padding:20px;background-color:#fff;border-radius:8px}#Footer{visibility:visible!important}.HappyHeader{visibility:visible!important}.back-button{justify-self:start;display:flex;align-items:center;justify-content:center;width:40px;height:40px;text-decoration:none;transition:all .2s}.back-button:hover{background:#f3f4f6;box-shadow:0 2px 8px rgba(0,0,0,.08);transform:translateY(-1px)}.back-button img{opacity:.7;transition:opacity .2s}.back-button:hover img{opacity:1}.message-sender-info .title{font-size:14px;font-weight:600;max-width:400px;color:#333;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.form-group{display:flex;flex-direction:column;gap:6px;margin-bottom:24px}.form-group label{font-size:13px;font-weight:600;color:#374151}.form-group label.required::after{content:"*";color:#374151;margin-left:2px}.form-group input,.form-group select,.form-group textarea{font-family:"Montserrat",sans-serif;padding:10px 14px;border-radius:8px;font-size:14px;color:#374151;background:#ececec;outline:none;transition:border-color .2s}.form-group textarea{min-width:-webkit-fill-available;min-height:290px}.form-group input::placeholder{color:#9ca3af}.form-group input:focus,.form-group select:focus{border-color:#f44e00}.form-group select{appearance:none;-webkit-appearance:none;background-image:url(data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b7280' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E);background-repeat:no-repeat;background-position:right 12px center;padding-right:36px}.form-group .error-message{display:none;font-size:12px;color:#ef4444}.form-group.has-error .error-message{display:block}.form-group.has-error input,.form-group.has-error select{border-color:#ef4444}.file-upload-area{border:2px dashed #e0e0e0;border-radius:8px;padding:40px;text-align:center;cursor:pointer;transition:all .3s ease;background:#ececec;color:#888888}.file-upload-area img{height:48px;width:48px;margin-bottom:15px}.file-upload-area p{font-size:15px;margin-bottom:16px}.file-upload-area h4{font-size:20px;font-weight:500;margin-bottom:16px}.file-upload-area:hover{border-color:#ff8a25;background:#f5f7ff}.file-upload-area.dragover{border-color:#ff8a25;background:#e8f5e9}.navigation{bottom:0;left:0;right:0;display:flex;align-items:center;gap:12px;justify-content:flex-start}.btn-happy{display:flex;align-items:center;gap:8px;background:#fe5000;justify-content:center;color:#fff;border:none;padding:6px 52px;border-radius:8px;font-family:"Montserrat",sans-serif;font-size:14px;font-weight:500;cursor:pointer;transition:background .2s}.btn-secondary-happy{background:rgb(255,255,255);color:#333}.btn-secondary-happy:hover{background:#d0d0d0}.btn-secondary-happy:hover{box-shadow:0 2px 8px rgba(0,0,0,.08);transform:translateY(-1px);border-color:#fafafa;background:#fafafa;color:#374151}.btn-primary-happy{margin-left:auto;background:#fe5000;color:white}.btn-primary-happy:hover{box-shadow:0 2px 8px rgba(0,0,0,.08);transform:translateY(-1px);border-color:rgb(255,119,0);background:rgb(255,119,0);color:#fff}.file-item{box-shadow:0 0 20px rgba(0,0,0,.08);display:flex;justify-content:space-between;align-items:center;padding:12px;background:#ffffff;border-radius:8px;margin-bottom:8px}.file-item span{font-weight:500;font-size:14px;display:inline-flex;align-items:center;gap:8px;max-width:80%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-item span img{vertical-align:middle;height:20px;width:20px;margin-bottom:4px;flex-shrink:0}.file-list{margin-top:20px}.file-remove{cursor:pointer}.file-remove:hover{color:#c0392b}.success-icon{width:80px;height:80px;border-radius:50%;margin:0 auto 30px!important;background:#39b29d;display:flex;align-items:center;justify-content:center;margin-bottom:10px;z-index:1;animation:scaleIn .5s ease}.success-icon::after{content:"";width:20px;height:46px;border:solid #ffffff;border-width:0 5px 5px 0;transform:rotate(45deg);margin-top:-3px}.error-reply{text-align:center;display:none!important;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:100%;padding:20px}.error-reply.show{display:block!important}.error-reply h1{color:#e74c3c;margin-bottom:10px}.error-reply p{margin-top:6px;font-weight:600;color:#797979}.error-message-text{background:#fef2f2;border:1px solid #fecaca;border-radius:8px;padding:12px 16px;margin:16px auto;max-width:400px;color:#991b1b;font-size:13px;word-break:break-word}.error-actions{display:flex;gap:12px;justify-content:center;margin-top:24px;flex-wrap:wrap}.error-actions .btn-happy{display:inline-flex;align-items:center;gap:8px}.error-icon{width:80px;height:80px;border-radius:50%;margin:0 auto 30px!important;background:#e74c3c;display:flex;align-items:center;justify-content:center;margin-bottom:10px;z-index:1;animation:scaleIn .5s ease;position:relative}.error-icon::before,.error-icon::after{content:"";position:absolute;width:8px;height:40px;background:#ffffff;border-radius:4px}.error-icon::before{transform:rotate(45deg)}.error-icon::after{transform:rotate(-45deg)}@keyframes scaleIn{0%{transform:scale(0);opacity:0}100%{transform:scale(1);opacity:1}}.error-message{color:#e74c3c;font-size:14px;margin-top:4px;display:none}.error,.error input,.error select,.error textarea{border-color:#e74c3c!important}.error .error-message{display:block!important}.loading-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background:rgba(255,255,255,.95);display:none;justify-content:center;align-items:center;z-index:1000;border-radius:12px}.loading-overlay.active{display:flex}.loader1{display:flex;flex-direction:column;align-items:center;gap:20px}.loader{animation:rotate 1s infinite;height:50px;width:50px}.loader:before,.loader:after{border-radius:50%;content:"";display:block;height:20px;width:20px}.loader:before{animation:ball1 1s infinite;background-color:#fff;box-shadow:30px 0 0 #ff8a25;margin-bottom:10px}.loader:after{animation:ball2 1s infinite;background-color:#ff8a25;box-shadow:30px 0 0 #fff}@keyframes rotate{0%{transform:rotate(0deg) scale(.8)}50%{transform:rotate(360deg) scale(1.2)}100%{transform:rotate(720deg) scale(.8)}}@keyframes ball1{0%{box-shadow:30px 0 0 #ff8a25}50%{box-shadow:0 0 0 #ff8a25;margin-bottom:0;transform:translate(15px,15px)}100%{box-shadow:30px 0 0 #ff8a25;margin-bottom:10px}}@keyframes ball2{0%{box-shadow:30px 0 0 #fff}50%{box-shadow:0 0 0 #fff;margin-top:-20px;transform:translate(15px,15px)}100%{box-shadow:30px 0 0 #fff;margin-top:0}}.ticket-header{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:16px;padding:16px 0}.ticket-header-content{text-align:center}.ticket-header-right{}.ticket-status-badge.StateID-1,.ticket-status-badge.StateID-4{background-color:#5F97B4!important;color:#ffffff}.ticket-status-badge.StateID-2{background-color:#39B29D!important;color:#ffffff}.ticket-status-badge.StateID-3{background-color:#ef4444!important;color:#ffffff}.ticket-status-badge.StateID-5{background-color:#FAB63F!important;color:#ffffff}.ticket-number-btn{font-family:'Montserrat',sans-serif;display:flex;align-items:center;gap:6px;border:1px solid transparent;border-radius:8px;padding:4px 18px;font-weight:550;font-size:18px;background:#ECECEC;color:#797979;cursor:pointer}@media screen and (max-width:768px){.file-upload-area img{height:36px;width:36px;margin-bottom:10px}.file-upload-area p{font-size:10px;margin-bottom:16px}.file-upload-area h4{font-size:13px;font-weight:500;margin-bottom:16px}.btn-happy{width:100%;padding:8px 38px;font-size:13px}.ticket-number-btn{font-size:14px}}@media screen and (max-width:520px){.file-upload-area{padding:15px}.btn-happy{padding:8px 22px}}@media screen and (max-width:380px){.ticket-number-btn{padding:4px 8px;font-size:12px}#page-subtitle{font-size:larger}}